Refund Policy

1. Service-Based Refund Policy

Educational Services & Courses

We understand that our services may not meet everyone's expectations. Our refund policy for educational services is as follows:

• 7-Day Money-Back Guarantee: If you are not satisfied with our service within the first 7 days of purchase, you may request a full refund
• Partial Completion: If you have completed less than 25% of the course content, you are eligible for a full refund
• 25-50% Completion: If you have completed between 25-50% of the course, you may be eligible for a 50% refund at our discretion
• Over 50% Completion: No refunds are available once you have accessed more than 50% of the course materials

Consultation Services

For one-on-one consultation and coaching services:

• Cancellation Before Service: Full refund if cancelled at least 48 hours before the scheduled session
• 24-48 Hours Notice: 50% refund if cancelled between 24-48 hours before the session
• Less Than 24 Hours: No refund for cancellations made less than 24 hours before the scheduled session
• No-Show: No refund will be issued for missed appointments without prior notice

Subscription Services

For monthly or annual subscription-based services:

• Monthly Subscriptions: You may cancel at any time, and the cancellation will take effect at the end of your current billing cycle. No partial refunds for the current month
• Annual Subscriptions: Refunds are prorated based on unused months, minus a 15% administrative fee, if cancelled within the first 90 days
• After 90 Days: No refunds for annual subscriptions cancelled after 90 days from purchase date

2. Digital Products & Downloads

Downloadable Content

Due to the nature of digital products, refunds are handled differently:

• Before Download: Full refund available if you have not downloaded or accessed the digital product
• After Download: No refunds once the digital content has been downloaded or accessed
• Defective Products: If the digital product is defective or not as described, we will provide a replacement or full refund
• Technical Issues: If you experience technical difficulties accessing your purchase, contact us for support before requesting a refund

3. Non-Refundable Items & Services

The following items and services are non-refundable under any circumstances:

• Completed consultation or coaching sessions that have already taken place
• Custom or personalized services that have been delivered
• Gift cards and promotional credits
• Services purchased during special promotions or at discounted rates (unless otherwise stated)
• Third-party services or products purchased through our platform
• Administrative or processing fees

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact our support team via email at help@sorevantoprimenetworks.com or call +1 (719) 601-8723
• Step 2: Provide your order number, purchase date, and reason for the refund request
• Step 3: Our team will review your request within 2-3 business days
• Step 4: If approved, refunds will be processed within 5-10 business days to your original payment method

Please note that refund requests must be submitted within 30 days of the original purchase date, unless otherwise specified in this policy.

5. Refund Processing Time

Once your refund request is approved:

• Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days depending on your financial institution
• Other Payment Methods: Processing times may vary; please contact us for specific information

Please note that we process refunds promptly, but the time it takes for the funds to appear in your account depends on your payment provider.

6. Cancellation Policy

Service Cancellations

You may cancel your service or subscription at any time by:

• Logging into your account and navigating to subscription settings
• Contacting our customer support team
• Sending a cancellation request to help@sorevantoprimenetworks.com

Rescheduling

For scheduled consultations or sessions:

• You may reschedule up to 48 hours before your appointment without penalty
• Rescheduling requests made less than 48 hours before the session may incur a rescheduling fee
• We allow up to 2 reschedules per booking; additional changes may require rebooking

7. Service Interruptions & Technical Issues

In the event of service interruptions or technical issues on our end:

• We will provide alternative access methods or reschedule at no additional cost
• If we cannot deliver the service as promised, you will receive a full refund or credit toward future services
• Scheduled maintenance and planned downtime will be communicated in advance and will not qualify for refunds

8. Disputes & Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider:

• Chargebacks may result in immediate suspension of your account and access to services
• We reserve the right to dispute illegitimate chargebacks
• If a chargeback is found to be fraudulent, we may pursue legal action and ban you from future purchases

9. Exceptions & Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside of this policy on a case-by-case basis for:

• Medical emergencies (documentation may be required)
• Bereavement or family emergencies
• Natural disasters or force majeure events
• Service quality issues that we cannot resolve

Please contact our support team to discuss your specific situation.

10. Modifications to Services

We reserve the right to modify, suspend, or discontinue any service at any time. In such cases:

• Active subscribers will be notified at least 30 days in advance
• You will have the option to receive a prorated refund for unused services
• Alternative services or credits may be offered as compensation

11. Contact Information for Refunds

For all refund-related inquiries, please contact us:

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.